We aren’t a listing site – which means you don’t book reservations and list them with us. We are a full-service management agency, which means we will help with all aspects of your ownership including renting any points you are not using. You simply tell us how many points you want to rent and we do all the work from there.

Due to the marketing reach we have through the online travel agencies, we don’t need to rely on the pre-booking model that many smaller agencies do. Instead we have the luxury of being able to answer incoming requests from thousands of guests per month, picking up exact reservations for the guest instead of guessing at what a potential guest will want to book.

Nothing – there is no out-of-pocket cost. We get paid out of the rental income, splitting it with you on every transaction. We believe in this performance-based model because it’s no risk for owners to use our service and it incentivizes us to get top dollar for every transaction since it’s a percentage split.

We work with most of the large point-based ownerships and have some pilot programs for smaller point-based ownerships as well. Unfortunately, we don’t currently have a program for fixed or floating week ownerships – although we hope to eventually. If you would like to know if we can rent your timeshare, please reach out to one of our helpful agents and they can check for you.

This is something you will have to check with your timeshare company directly as some of them have different rules about this. In general though, most of the point-based programs allow you to do rental with the caveat that you are not doing it for ‘commercial gain or investment purposes’. As you probably already know, timeshare is not meant to be an investment property – nor can we help turn yours into one. We believe wholeheartedly that you should vacation on your timeshare. However, our service provides a great way to help offset the expense of owning when you can’t use all your points.

Yes, you can cancel at any time with as little as 30 days’ notice. The ResortShare team will do everything they can to move any future rental reservations out of your account into our other clients’ accounts, however in the event the reservation can’t be moved we would just ask that you honor it for the sake of the guest and we would split that rental income with you the same as any other transaction.

Typically, our clients see activity within the first week or two after signing up with ResortShare. Depending on how many points you allocate to our rental program, it can take many transactions to use up all the points. While we have a very high success rate and we do a lot of bookings within 90 days of check-in, it’s generally not recommended to allocate us points that are close to expiration. The more time we have to get your points rented, the higher likelihood of success.

There are a lot of factors that can play into this. Location, date and room size are just the beginning – our revenue management team looks at hundreds of factors including comparable properties in the area, local events, key dates and availability of rooms to price every listing. Since we are on a performance-based percentage split with our clients, it’s in our best interest to get as much money as possible on every transaction for you.

Generally speaking our clients are able to offset their maintenance fees and in some cases, make a little more, however our service won’t turn your timeshare into an investment property by any means. For historical averages on your specific timeshare, please reach out to one of our friendly agents and they can get those for you.

This is entirely up to you – we don’t have any minimum or maximum expectation from our owners. We want you to take the vacations you want and allocate whatever points you can’t use to our rental program. Even though we don’t have any minimum, it is important to remember that there are practical limitations to points. You should ensure that we can at least book one or two reservations with the points that you allocate to us – otherwise you may not see any activity.

Yes, you can change this number at any time. It’s not uncommon for owners to give us a small number of points to start and then bump it up later once they’ve confirmed their personal usage. The only time you can’t change the number of points allocated to ResortShare is when they have already been used to secure a guest’s vacation.

We have a computer do it. When we were smaller we managed this by hand, but we now manage thousands of reservations in hundreds of accounts and had to develop a program to help us with this process. It’s our goal to distribute rental transactions fairly between all our owners, getting as close as possible to renting out all their points, so there are a number of factors that are considered when distributing rental transactions. These include the number of available points, transaction limitations or fees, time since last rental and type of property. So for example if you allocated 10x the amount of points another owner did, you would likely see 10x the activity but at roughly the same pace as the other owner.

No, unfortunately when you do as much volume as we do it is nearly impossible to notify all of our clients every single time. However, you can directly monitor activity by logging into your timeshares online account or by checking in with the ResortShare team 7 days a week, 365 days a year. We track and monitor every reservation and we will also send you detailed statements for every transaction so you have full written record of all account activity.

Typically, the resort itself does everything they can to have the guest hold liability. We attach the guests name to each reservation and then the front desk at the resort will require them to show a government issued ID as well as a credit card for incidentals or damages. Of course, in serious situations the resort would get you involved since you own the property. This is where we would step in to settle with the guest, since they agreed to very specific terms and conditions when they booked with us.

About 30 days after the check-in date. We process owner payments in one week batches for all the reservations that checked-in four weeks prior. So, you should have your check and detailed statement about a month after each reservation checks-in.

You are right back at square one before you met us. While we have a very high success rate and incredible demand for points – it’s possible that some points could still be leftover at the end of your use year. Since these points are still in your account you will have all the same options you normally do with unused points. Many timeshare programs allow you to bank points, save them, convert to maintenance fees or apply towards credit card programs. Your account manager will notify you when it doesn’t look like the last of your points will get rented.